For online orders ONLY: If your purchase does not fit we will be happy to refund or exchange. As we are a shop we have plenty of experience in fitting lingerie and can help with sizing if you wish to exchange. We do not charge delivery on exchanges although it will be deducted if your exchanged item is returned.
Return the unworn item to us with tags still attached in the condition you received them in to the address below. This must be done within 14 days, please inform us before returning so we can look out for your return, you can do this by emailing us on
firstname.lastname@example.org or calling our ONLINE team 01702 557548.
Please allow 7-10 working days for your refund to be processed.
We do not refund on briefs (unless package is unopened), earrings, breast enhancers, hosiery, Go bare stick on lingerie or postage.
Your briefs will be posted in sealed tissue with a sticker attached, once this sticker is broken or removed then no refunds will be given on the briefs unless the goods are faulty.
It is your responsibility to get your purchase returned to us in time we cannot be held responsible for lost parcels or delayed deliveries.
This does not effect your statutory rights.
Post returns to 346 London Road, Hadleigh Benfleet, Essex SS7 2DD